PRODUCTION, DELIVERY & RETURNS
YOUR JEWELLERY IS HANDMADE TO ORDER WITHIN 10 WORKING DAYS
Every piece of Lily Flo Jewellery is made by hand and usually despatched within 10 working days. Every piece of jewellery is wrapped up beautifully in our branded boxes and pouch ready to give or to receive as your special treat.
All items are made to order, handmade in our studio in London.
If you need it sooner, please leave us a note with your "need by date" to firstname.lastname@example.org
UK items are all sent 1st class Royal Mail free of charge.
All international items are all sent DHL.
All items are sent using trackable methods and are insured.
f you are not completely happy with your purchase, please contact us and return your item within 14 days of receiving your order.
CHANGE YOUR MIND
Pieces must be returned unworn, in the original packaging. Please include your order number with your return.
Unfortunately we are unable to accept returns on made to measure or personalised pieces.
EXTENDED PERIOD FOR GIFT
If you are buying a gift and you would like to arrange an extension of the returns period, we will be very happy to help. To arrange an extension please contact email@example.com prior to making your purchase.
Address for returns
To return an item, simply contact us at firstname.lastname@example.org within 14 working days and send your item to
Lily Flo Jewellery
We strongly recommend that you send your order back to us by recorded delivery. Whilst we offer free delivery on your purchase, we are not able to offer free returns. We cannot accept responsibility for parcels lost in transit.